New Balance Shoes
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Terms & Conditions

Shipping Policy

All items that are ordered through New Balance Connecticut are shipped by UPS. Please allow 3-10 business days for receipt within the United States when you place an order. Express delivery is also available.
Please Note: Delivery times do not include the order processing time.

Free UPS Ground Shipping on all orders. Please note that the free shipping policy is only available to addresses within the 48 continental United States.

Shipping Rates to 48 continental United States  
UPS Ground Free Shipping
2nd Day Air $14.00 per order
Next Day Air $35.00 per order

At this time, we do not ship to international destinations.

Tax

We are required to collect tax for items that are shipped within the state of Connecticut. A sales tax of 6% will be added to all orders with addresses in the state of Connecticut.

Payment

We accept Visa, MasterCard, American Express and Discover.

Order Processing

All orders are processed within 2 business days of the order being placed. If your order should require special processing, you will be notified via e-mail with details of product availability and additional time needed to process your order. Processing includes receiving your order, communicating order information to the manufacturer and packing the item for shipping.

Size Chart

  Men Women
x-narrow 2A -
narrow B 2A
medium D B
wide 2E D
x-wide 4E 2E
xx-wide 6E 4E

New Balance Lasts

Fit Form Activity Heel Width Instep Height Toe Box Height Forefoot Width
Women's
SL-1 running/walking standard standard standard standard
RL-1 speed racing standard standard standard standard
RL-2 distance racing narrow standard standard standard
RL-3 road racing narrow standard standard wide
SL-2 running/walking narrow high deep wide
AL-2 court/x-training standard high deep standard
CL-2 walking/court standard high deep wide
WWL-1 walking narrow high standard standard
WB-001 basketball standard high standard standard
WX-001 training/tennis standard standard standard standard
Men's
SL-1 running/walking standard standard standard standard
RL-1 racing standard standard standard standard
RL-2 distance racing narrow standard standard standard
RL-3 road racing narrow standard standard wide
AL-1 court/x-training standard standard standard standard
SL-2 running/walking narrow high deep wide
CL-1.5 walking/court standard high deep standard
MB-001 basketball standard high standard standard
MX-001 x-training/tennis standard standard standard standard
MF-001 football/baseball standard standard standard standard
MF-002 football standard high deep wide

Gift Certificates

A New Balance Gift Certificate is the perfect gift for family and friends.
New Balance of Connecticut gift certificates are available in the following amounts:

$25 $50 $100

These gift certificates have no expiration date. Gift certificates purchased on this site are good only at:

New Balance of New Canaan New Balance of Bethel

128 Main Street
New Canaan, CT
Phone: (203) 801-0050

Big Y Shopping Plaza
83 Stony Hill Road
Bethel, CT
Phone: (203) 739-0214

Returns & Exchanges

At New Balance of Connecticut we are committed to making sure all of our customers are satisfied. Your shoes can be returned up to 45 days after a purchase is made and you will receive either a full refund or exchange. If you are not content with the fit of your shoes we will be happy to exchange them for a different size or width. Just return your shoes letting us know the correct size or width and we will send out a replacement pair. Return shipping costs will be the customer's responsibility. Worn or damaged shoes
can be returned only with a manufacturing defect.