Terms & Conditions
Shipping Policy
All items that are ordered through New Balance Connecticut are shipped by
UPS. Please allow 3-10 business days for receipt within the United States when you place an order. Express delivery is also available.
Please Note: Delivery times do not include the order processing time.
Free UPS Ground Shipping on all orders. Please note that the free shipping
policy is only available to addresses within the 48
continental United States.
| Shipping Rates to 48 continental United States |
|
| UPS Ground |
Free Shipping |
| 2nd Day Air |
$14.00 per order |
| Next Day Air |
$35.00 per order |
At this time, we do not ship to international destinations.
Tax
We are required to collect tax for items that are shipped within the state of
Connecticut. A sales tax of 6% will be added to all orders with addresses in the state of Connecticut.
Payment
We accept Visa, MasterCard, American Express and Discover.
Order Processing
All orders are processed within 2 business days of the order being placed. If your order should require special processing, you will be notified via e-mail with details of product availability and additional time needed to process your order. Processing includes receiving your order, communicating order information to the manufacturer and packing the item for shipping.
Size Chart
| |
Men |
Women |
| x-narrow |
2A |
- |
| narrow |
B |
2A |
| medium |
D |
B |
| wide |
2E |
D |
| x-wide |
4E |
2E |
| xx-wide |
6E |
4E |
New Balance Lasts
| Fit Form |
Activity |
Heel Width |
Instep Height |
Toe Box Height |
Forefoot Width |
| Women's |
| SL-1 |
running/walking |
standard |
standard |
standard |
standard |
| RL-1 |
speed racing |
standard |
standard |
standard |
standard |
| RL-2 |
distance racing |
narrow |
standard |
standard |
standard |
| RL-3 |
road racing |
narrow |
standard |
standard |
wide |
| SL-2 |
running/walking |
narrow |
high |
deep |
wide |
| AL-2 |
court/x-training |
standard |
high |
deep |
standard |
| CL-2 |
walking/court |
standard |
high |
deep |
wide |
| WWL-1 |
walking |
narrow |
high |
standard |
standard |
| WB-001 |
basketball |
standard |
high |
standard |
standard |
| WX-001 |
training/tennis |
standard |
standard |
standard |
standard |
| Men's |
| SL-1 |
running/walking |
standard |
standard |
standard |
standard |
| RL-1 |
racing |
standard |
standard |
standard |
standard |
| RL-2 |
distance racing |
narrow |
standard |
standard |
standard |
| RL-3 |
road racing |
narrow |
standard |
standard |
wide |
| AL-1 |
court/x-training |
standard |
standard |
standard |
standard |
| SL-2 |
running/walking |
narrow |
high |
deep |
wide |
| CL-1.5 |
walking/court |
standard |
high |
deep |
standard |
| MB-001 |
basketball |
standard |
high |
standard |
standard |
| MX-001 |
x-training/tennis |
standard |
standard |
standard |
standard |
| MF-001 |
football/baseball |
standard |
standard |
standard |
standard |
| MF-002 |
football |
standard |
high |
deep |
wide |
Gift Certificates
A New Balance Gift Certificate is the perfect gift for family and friends.
New Balance of Connecticut gift certificates are available in the following amounts:
$25 $50 $100
These gift certificates have no expiration date. Gift certificates purchased on this site are good only at:
| New Balance of New Canaan |
New Balance of Bethel |
128 Main Street
New Canaan, CT
Phone: (203) 801-0050
|
Big Y Shopping Plaza
83 Stony Hill Road
Bethel, CT
Phone: (203) 739-0214 |
Returns & Exchanges
At New Balance of Connecticut we are committed to making sure all of our customers are satisfied. Your shoes can be returned up to 45 days after a purchase is made and you will receive either a full refund or exchange. If you are not content with the fit of your shoes we will be happy to exchange them for a different size or width. Just return your shoes letting us know the correct size or width and we will send out a replacement pair. Return shipping costs will be the customer's responsibility. Worn or damaged shoes
can be returned only with a manufacturing defect.
|